Professional business management systems consultancy
An overhaul of your business policies and procedures is the first step towards securing your company’s future. Our business management systems can have wide ranging effects, from improving employee satisfaction and retention to reducing risk and downtime. Rajan Enterprises works with businesses all over Sydney and throughout Australia. Please read a selection of testimonials from some of our previous satisfied clients, and call us should you have any further enquiries.
“We had put together a comprehensive set of policies and procedures for our ISO 9001 quality management system but our initial audit suggested that we needed additional documentation that we didn’t have the expertise for, so we engaged Rajan Enterprises Pty Ltd to assist us. Ray Janz reviewed our documentation and suggested that his draft Business Manual would make it all much simpler and easier to maintain. He was able to convert our individual policies and procedure documents into the draft Business Manual efficiently and quickly and the missing documentation in our original system was all in the draft manual to begin with.
Ray was able to adapt our documents and demonstrated that he understood the processes of our organisation with little guidance. He assisted us with agendas and minutes of meetings to comply with the Standard, as well as records required under the standard. Ray was very helpful and suggested options where appropriate. As a result of his assistance, our external audit identified only a few items that we were able to respond to within the time allotted and no non-conformances, therefore we achieved certification as a quality endorsed company within our expected timeframe. We would recommend Ray and his company to any organisation wanting to become quality certified.”
Zaya Jawaro, Director at Jawaro Group Pty Ltd
Collins & Thompson
“I contacted Rajan Enterprises Pty Ltd in late 2011 to help streamline the practice and motivate staff to utilise our practice management system more effectively. Ray prepared a detailed training manual and provided training sessions for all staff in time management and various aspects of the practice management system. He redesigned our invoices and statements to match our letterhead and promote a more commercial and professional image for the firm with its clients. He met regularly with staff to discuss time recording and debtors, resulting in improved fees and better control of debtors and prepares a monthly Finance Report so that I can see at a glance the value of time recorded and fees billed compared to budget and previous years; top 20 debtors with aged analysis, profitability and cash flow and the number and value of new matters.
In 2013, we decided to change practice management systems and Ray managed the transition for us, reconciling the converted data, arranging training and assisting our staff to use and understand the new LEAP Cloud system. He liaised with the software provider to resolve various issues that arose, incorporated our invoice templates and his project management skills have allowed us to adapt to LEAP Cloud quickly and easily so that we now receive the expected productivity benefits.”
David Thompson, Principal at Collins & Thompson
Paul Bard Lawyers
“After reviewing our existing policies and procedures in 2005, Raymond Janz prepared a concise Business Manual that guided us through the requirements for ISO and Law
9000 certification. Ray has continued to manage our quality assurance and improve our systems and Business Manual ever since, enabling our staff to perform to the best of their ability. His training manuals and workshop sessions have improved staff knowledge and awareness of our Open Practice management system and ensured that we have gained the expected benefits from our investment.
Ray’s knowledge of law firms, IT and practice management systems assisted us to integrate Open Practice with Microsoft Exchange, Lawdocs precedents and the Worldox document management system. He helped us to design a comprehensive workflow system of tasks and action lists to manage our matters and converted templates and forms into coded precedents ready to be merged with the database to simplify the preparation of documents. His design of professional invoices and statements and implementation of regular matter reviews has ensured that clients can easily understand the work that has been undertaken.
Ray continues to consult to the firm, overseeing our business management system and ensuring that our annual quality audits are a success. He prepares our annual budgets and monthly financial reporting, while ensuring that transactions are posted properly.
His regular analysis of time recording, fees billed, debtor balances and cash flow have ensured that the firm has remained profitable throughout the difficult years of the global financial crisis. Ray has demonstrated patience and an understanding of the business needs of a law firm and we would recommend him and his company to any firm wishing to improve its business systems.”
Paul Bard, Partner at Paul Bard, Lawyers
LitSupport Pty Ltd
“Having decided that we wanted to achieve certification, we were concerned that none of our staff were aware of the standard or how to document and implement our procedures in a consistent manner. Your assistance in introducing ISO 9001 to our staff and encouraging them to participate in the process was extremely helpful.
We were amazed when our staff began discussing non-conformances and demanding the forms that were introduced to control them. Our Quality Project Team found your weekly guidance invaluable in understanding and applying the standard and your training sessions were appreciated by all staff. The documentation you prepared demonstrated an incredible understanding of the processes in a very short time and the forms you designed have assisted us a great deal.
Although certification is only the beginning, we feel that the tools you have left with us to manage our internal audits and other requirements will help LitSupport to comply with the standard on an ongoing basis.”
Brad Gabriel, Director
Crown Collections Pty Ltd
“As far as consultants go, Rajan Enterprises is definitely an industry leader. We contacted Mr Raymond Janz in late 2008 regarding the implementation of a quality management system to be accredited to the ISO 9001 standard.
From day one, Ray provided a structured approach enabling appropriate consultation with affected employees and processes designed to aid in implementation. Rajan Enterprises more than met our expectations, the result of which enabled our company to be accredited prior to our initial stated deadline.
With our corporate head office based in Melbourne Ray frequently attended our office to provide on-site assistance, but more importantly was able to be contacted as required during implementation through defined communication routes. We would like to thank Ray and all his staff for their wonderful support and guidance and would recommend their services to all seeking a quality accredited management system.”
“As a busy legal practice, we took the decision to engage consultants to assist in implementing a business management system. Within six months of appointing Rajan Enterprises we received certification to Law 9000:2004 Legal Best Practice. Mr Janz was clearly an expert in his field.
His ready availability, enthusiasm and professionalism coupled with a strong commitment to meeting our timelines, meant the project was delivered on-time and on-